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Posted Wednesday, October 31, 2007 1:02 PM

Confessions of a Waitress: I Hate Your Damn Kids

Jessica Bennett
 

I should probably start by saying that I don't have kids. But what I am about to say I say as an older sister of identical twin boys, a summer camp counselor, a high school tutor, the daughter of an elementary school teacher and the founder of a pre-teen babysitting business. I like kids. A lot. 

But as a 10-year veteran of the restaurant industry allow me to speak for nearly every waitress, busboy, bartender and restaurant manager out there when I say I simply cannot help it, I hate your kids.

I've worked everywhere from fine dining to the local beer garden, and let me tell you: waitressing isn't an easy job to begin with. It's demoralizing that I have to do it to supplement my income. It's awkward when I run into colleagues. And it's angering when customers--and countless sleazy dudes--assume I have no other marketable intelligence outside of rattling off the draft beer list. On top of that, there's your damn kids. For starters, they're dirty: They throw noodles all over the floor, spread spaghetti sauce, drop breadbaskets. They spill water on the tablecloth and crawl underneath the table. They want crayons and drawing paper to keep them entertained, and they require an extra trip to the storage closet for a high chair and a broom, which--with six other tables demanding my attention--can make or break a tip.

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They whine, moan, and poop. They demand everything and contribute nothing: their food is cheap (if they order food at all) and they don't get drinks (yes, I know that's obvious, but a waitress's No. 1 goal is to up that tab). They need special food that's not too hot and not too hard, and their bottles need to be heated up--but they can't be microwaved. ("Can I get a warm--but not too hot--basin to soak this in?" I've had many-a-mother ask sweetly.) For the record, restaurants don't keep "hot water basins" on hand.

The more I think about it, it might actually be you that I hate more than your child. After all, you should know better. Kid-friendly restaurants do exist, but mine isn't one of them. Yet you insist on coming mit kindern, with no thought for etiquette. When you step through the door, we waiters flip coins to see who'll get stuck with your table. Patrons grunt when they get sat next to you. You order special items and you want to modify them. Or worse, you bring your own food, and ask me to heat up baby Gerber green beans on a plate next to your fillet mignon. Newsflash: we're running a restaurant, not a full-service daycare.

I took a little survey of a number of my friends in the service industry and the result was unanimous: families with kids are grumpier, higher maintenance, and cheaper when the bill comes. (In a new parenting survey out this month, two-thirds of new mothers said having a baby has destroyed their social life, and they resent their partners for continuing to go out.) They don't realize how much extra work they've created for that waiter, and in many cases, they don't supplement them monetarily.

Sure, you just had a kid--you're broke. I get it. But I'm broke, too. If I weren't, I wouldn't be working this crappy job to begin with. The federal minimum wage for tipped workers is $2.13 an hour, so if you're stiffing me after making me babysit your kid for two hours, I just wasted a whole lot of energy. Which makes me not want to put any energy into waiting on families to begin with. "At the end of the day, you want to be a nice person, but you want to make money," says Abby Nichols, a former waitress and good friend who is now a San Francisco lawyer. "Kids are a lot of trouble, the parents are demanding, and they often don't compensate you." The bottom line? Next time you go out, take your kid to T.G.I. Fridays.

Next Week: Your-Kid-In-My-Restaurant Horror Stories (and get your own I Hate Your Kids shirt here)

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Member Comments

Posted By: Five0Fan (November 1, 2008 at 2:40 PM)

Great article, Jessica! Whenever I patronize a restaurant, I politely request not to be seated near infants or children, if at all possible. As other posters have pointed out, it's interesting how many people would never think their own children are brats. I suppose if you're too close to the situation, it's hard to be discerning and objective.

Because I recognize that my request to be seated away from babies and children might throw off kilter the order of things (i.e., the rotation of tables among servers), I always leave the server an extra 10–15% beyond the regular 20–25% tip for the table service. My friends and I jokingly refer to this additional percentage as Conversation Insurance, since it enables us to have discussions with minimal aural and visual assaults from the brat population. (I say "visual" here because I recently read about a father who changed his infant's diaper on a restaurant table!)


Posted By: Vivianchang (March 29, 2008 at 7:02 AM)

I stumbled across this article and just had to add my two cents . . .

I am a waitress, and I do not hate my job. Most of the time I love it - I get to work part time, I make good money and meet great people who become my regular customers. I am a college graduate, and most of the servers I work with are either in school or have graduated. One of my co-workers is working on her Masters and she is only 20. The vast majority of servers are smart, ambitious people who love kids.

We just hate the bad parents who don't teach their kids to behave better. It's true - the parents who tip 20% always have the best behaved kids, while the tables with the messy, badly behaved children are always the worst tippers. Good parents have good kids, bad parents have bad kids. The apple doesn't fall far from the tree! That's why there are all these parents posting angry and defensive comments - because they know that how their kids behave is a reflection on them! "My kids are always well behaved, I teach my kids manners, I always tip 20% . . ." Sure you do. If you were really such great parents you wouldn't feel the need to defend yourselves.

As for people who don't think it is neccessary to tip - you're right, I will still serve you food even if you tip poorly. But servers remember who the good and bad tippers are. For my good customers, I recommend the good dishes and steer them away from the bad ones. I make sure their food comes out on time and don't charge for extras and substitutions. If they leave things at the restaurant I make sure they get it back. These are the extras that I provide in exchange for a good tip. I don't do any of these things for bad tippers - they pay for the meal, I make sure they get what they've ordered and that's it! Yes, the restaurant pays us, but only to deliver your food to you - the rest you are paying for through your tip at the end of the meal.

And while I have never messed with a customer's food, if you stiff me there are still numerous ways I can get back at you.  I can seat you at a bad table, throw away anything you leave behind at the restaurant, etc. Imagine leaving your credit card behind at a restaurant and then having to spend 30 minutes cancelling the card because your server threw the card away instead of putting it in the safe. Or imagine leaving a $3 tip and then finding out you left your $60 jacket at the restaurant, except when you go back to look for it it has mysteriously "disappeared." Is it really worth it? Tip your servers!


Posted By: snowwhitekitty (February 26, 2008 at 4:23 AM)

Oh, and for people like mmcss who don't think tipping is necessary:  I hope you never eat in the same place twice because your refusal to tip will be remembered and servers talk.  That's all I'm gonna say.


 
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