Every day tens of millions of people log on to Facebook,
the popular social-network site, and spend time playing goofy online
games. But watch out. Some people playing these games are getting
fleeced by scammers, tricked into signing up for products and services
they didn’t want.
Worse yet, this isn’t happening by
accident. The companies that develop games for Facebook make big money
by selling ad space—some of it to scammers.
This
week, Silicon Valley blogger Michael Arrington caused a ruckus by
suggesting that Facebook itself has been turning a blind eye to the
scams because it is sharing in the spoils. Arrington, who runs the
influential TechCrunch blog, is on a crusade to pressure Facebook to clean up its act.
“Ultimately
this is Facebook’s fault,” Arrington says. He says the social-networking site isn’t enforcing its own rules against scam ads. “It’s
like with Major League Baseball and steroids. If the rules aren’t
enforced, which is what’s happening on Facebook, then people are going
to break the rules. Facebook needs to stop this.”
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Facebook
denies Arrington’s charge. In an exchange via e-mail, David Swain, a
company spokesman, tells NEWSWEEK that Facebook works hard to stamp out
scammer ads and has already disabled two ad networks that were breaking
the rules.
“We have, and will continue to, move
aggressively to stop any activities that threaten or damage our users’
experience,” Swain says. “Any assertion to the contrary is false.”
Arrington
responds that Facebook isn't doing a good-enough job, because when he
checked out FarmVille, a popular Facebook game, "it took me about 10
seconds to find really scammy ads."
Facebook is the
hottest site on the Internet, and it's growing like mad. The site has
more than 300 million users, adding 50 million in the third quarter
alone. Earlier this year Facebook board member Marc Andreessen said
Facebook would rake in more than $500 million in revenue this year.
Facebook
CEO Mark Zuckerberg announced in September that it had become
“cash-flow positive” well ahead of schedule. It had expected to hit
that milestone in 2010.
Facebook is booming because it’s
a wonderful and useful Web site. But it also represents a ripe
target for scammers. Here’s how they operate.
Let’s say
you’ve signed up to play FarmVille, a game produced by Zynga, a company
in San Francisco. Each month some 63 million people play the game, in
which you plant seeds and harvest crops.
If you want to
buy things in FarmVille, like seeds or land, you can either earn points
or you can buy points. To buy points, you send Zynga some money from
your credit card. Yes, people really do spend money buying seeds for an
online game. I have no idea why.
There’s also another
way to earn Zynga money: you can click on ads that promise to give you
FarmVille currency if you perform some task, like filling out a survey.
You
might take an “IQ quiz,” for which you answer a few questions, and then, to
get your score, you must enter your cell-phone number. The scammers
send a PIN number to your cell phone, and tell you to enter that PIN on
a Web site.
In the fine print, there’s a message saying
that by entering your PIN you are signing up to get a daily horoscope
for $9.99 per month. Next time you get your phone bill, you’ve been
stung.
When first contacted by NEWSWEEK, an exec from
one company that distributes these ads claimed they’re totally
legitimate. “There is no way a user can inadvertently sign up for
anything,” said Matt McAllister, marketing director at Offerpal Media,
an ad network in Fremont, Calif. “They have to opt in for it.”
McAllister points out that this is nothing new. “These ads have been
around for years.”
Two days after that conversation,
however, Offerpal announced that its CEO and founder, Anu Shukla, would
be stepping down. McAllister said her resignation had nothing to do
with the charges about scammy ads. But then her replacement, George
Garrick, posted a public statement admitting that "regrettably,
Offerpal has been guilty of distributing offers of questionable
integrity." Garrick vowed that the practice would stop.
It’s
true that scam ads have been around for years. But one thing that is
different about Facebook is that users share a lot of personal data
with the site. This means scammers can create especially insidious ads,
using software programs that dynamically insert your personal
information—your name, the name of one of your friends—into the ads
that you see. So a naive user might think the ads are just messages
from Facebook, especially since scammers sometimes use the same
typefaces and colors as Facebook does.
Better yet, scammers
don’t need victims to hand over a credit-card number. All they need is
a mobile-phone number. Guess who’s on Facebook? Millions of naive
teenagers who may not have credit cards, but do have mobile phones.
Cha-ching.
What gets Arrington’s goat is the fact that legitimate companies are profiting from this stuff.
See,
Zynga gets paid to run ads with its games. And Zynga is making a
fortune. The company is privately held and won’t say what its revenues
are. But at least one analyst says it earns about $200 million, while published reports have placed Zynga’s revenues as high as $250 million this year.
That’s pretty amazing, considering the company was founded only two years ago, in July 2007.
To
be sure, most of Zynga’s revenue comes from legitimate business, not
from scammers. Zynga executives declined to give interviews. Instead
they had an outside PR agency send five written statements via e-mail
with instructions that these statements could be attributed to Zynga,
the company, but not to any individual.
In the
statements Zynga said it has a team dedicated to stamping out scammers
and has already shut down some advertisers for breaking rules. Zynga’s
statement list also points out that most of its revenue comes from
people “directly paying for virtual goods” rather than clicking on ads
and special offers.
After Arrington launched his
crusade, Zynga CEO Mark Pincus posted a blog item on which he said, “We
have worked hard to police and remove bad offers,” but also
acknowledged that “we need to be more aggressive.”
Arrington
fired back by digging up and posting a video clip in which Pincus
earlier this year told an audience of developers that "I did every
horrible thing in the book to just get revenues." Arrington's take:
"Zynga has been scamming users from the beginning quite intentionally
as part of their revenue model."
But Arrington says the
ultimate responsibility lies with Facebook because (a) this all takes
place on their platform; and (b) if you follow the money, a lot of it
ends up at Facebook.
While Zynga makes money by selling ads that run with its games, it also spends a lot of money buying advertising space from Facebook to promote its games.
In
fact, Arrington reckons Zynga is Facebook’s largest single source of
revenue. He says Zynga will spend $100 million with Facebook this
year. The research firm eMarketer doesn’t have an estimate for how much
Zynga spends with Facebook, but says Zynga ranks as the eighth-largest
advertiser on all social networks and is one of Facebook’s largest
advertisers.
“Facebook is getting indirect cash payoffs
from the advertising, and the amount is clearly massive,” Arrington
says. “This is what helped them get to profitability this year.”
For
this reason, Arrington surmises, Facebook has an incentive to ignore
scammy ads, even when some of those ads violate its rules.
Facebook
says that’s simply not so. Swain, the Facebook spokesman, insists the company aggressively enforces its rules, with Zynga as well as
everyone else.
But consider this. Right after Arrington
broke the story, Zynga announced it was taking down all of the ads that
let people pay for stuff via a mobile phone.
This wasn’t exactly an admission of wrongdoing. But if those “mobile ads” were legitimate, why did Zynga take them down?
Swain
says Facebook “will hold ad networks and developers accountable.” But
scammers find ways to avoid detection. One trick is to “geo-block”
scammy ads so that they don’t get displayed to Internet users in Northern California, where Facebook is located, so Facebook can’t spot
them.
The good news is that scammers tend to hit a site
for a while and then move along once people start to catch on. So
eventually they’ll drift away from Facebook.
For now,
though, Facebook remains a fantastic honeypot for scammers—a place
with 300 million people who have been lured in with the promise of free
fun and games, and who have willingly handed over all sorts of personal
information about themselves. These naive, trusting souls represent
such a ripe target that you almost can’t blame scammers for exploiting
them.
Facebook has good reason to crack down on
scammers. If it doesn’t, members may start to drift away. Also,
Arrington says if the baby Einsteins who run these social-networking
sites can’t police them, government regulators may step in and do it
for them.